Free Malaysia shipping over RM120  ·  Earn Glow Points on every order  ·  also on Lazada, Shopee & TikTok Shop
FAQ

Frequently asked questions

Everything you might want to know about The Skin Lovers, your account and where to shop.

About The Skin Lovers

The Skin Lovers is a Malaysian minimalist skincare brand. We believe skin needs far less than the industry says it does — so we keep our range small. Every product has one job: cleanse, nourish, or protect. Nothing your skin would be better off without.
Restraint. Over-complicated routines — too many steps, too many actives — often make skin worse, not better. Our formulas are guided by an aesthetic physician and shaped by a PhD formulator with ten years of experience. Every ingredient has to earn its place.
Yes — The Skin Lovers is Awarded Superbrands, Malaysia's Choice, a recognition given to Malaysia's most trusted brands.
Yes. The Skin Lovers products are never tested on animals, and we're committed to clean, honest formulations.

Orders & shipping

Add products to your bag and check out online — pay by FPX, card or e-wallet. You'll also find us on Lazada, Shopee and TikTok Shop. Ordering on theskinlovers.com needs an account (email or WhatsApp number) so your order and Glow Points are tracked correctly.
Shop directly at theskinlovers.com, or find our official shops on Shopee (theskinloversofficial), Lazada (theskinloversmy) and TikTok Shop (@theskinloversmy).
We don't operate our own physical store, but you'll find The Skin Lovers at select pharmacies in Johor — see our Find a Store page for the full list.
Go to My Orders in your account for every order's status, items and totals.

Glow Points

Earn 1 point for every RM1 you pay on a paid order (excluding shipping, tax and any points-paid portion). Check in daily for +5 points, with a +30 bonus on day 7.
100 points = RM1.50. Rates are set in admin and can change, but always shown before you redeem.
Yes — 12 months after they're earned, oldest first. We'll warn you by WhatsApp/email before any points expire.

Referral program

Share your personal referral link from your account. When someone you referred places a paid order, you earn a referral reward credited as Glow Points, calculated on the value of their order at the rate for your level.
Level 1 is live today. Levels 2 and 3 are already built but stay switched off until our AJL licence application is approved — only level 1 pays out until then.

Get in touch

Email us at [email protected] or message us on WhatsApp at +60 10-217 7238. We're happy to help with product, order or account questions.

Still have a question? Get in touch — we'd love to help.